FREQUENTLY ASKED QUESTIONS

Registering with us helps speed up the ordering process for you and allows you to keep track of your orders and refunds online.

You will only receive marketing e-mails if you have signed up to our newsletter.
If you do sign up, you can ask to be taken off our mailing list at any time by clicking the unsubscribe link at the bottom of the page.

If you have forgotten your password, we’ll simply send a reminder to your registered e-mail address. Please go to my account page to request a reminder or Contact customer services on 0844 448 0707.

Sign up to our newsletters to receive the latest news and special offers from Internacionale.

We will never pass on your details to other companies. See our privacy policy for more information.

See our ordering & payments page for more information on how to place an order online or in-store.

Our website is as safe as we can make it. We store any information you give us securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions. See our security & privacy page for more detail.

We accept the following cards, Switch/Maestro, Visa, Visa Electron, MasterCard, Solo and PayPal..

We only accept payment in British Pounds.

Yes you can but within in a certain time limit. See our ordering & payments page for more information on how to do this. Please note - we are unable to cancel your order by email.

Yes you can, simply go to our student page for more details.

Our promotions cannot be used in conjunction with any other offer.

We offer home delivery. See our delivery page for full details.

We deliver to over 100 destinations worldwide. See our delivery page for a list of countries that we deliver to. Unfortunately we do not deliver to PO Box addresses at this time.

Simply use the 'search' box on the website and type in the product code or a description of the item you are looking for.

Simply use the 'search' box on the website and type in the product code or a description of the item you are looking for, or, take the details to your local store.

You can only order items that are currently in stock. However, we regularly top up the stock on our website so please keep checking. Alternatively you can check with your local store whether they have the item you want. Use our store locator to find the telephone number of your local store. Please note that our stores are unable to post items out to you or other stores.

Please ask your local store to check their stock. You can find your store number and address using the store locator. Please note that Customer Services are unable to search for stock in stores.

Some of the items on our website do sell out quickly and unfortunately we are unable to tell you if we will be getting more of a particular item. However, we regularly update our site so it's worthwhile checking again soon.

Unfortunately Customer Services are unable to place an order for you. Nor are they are able to check the availability of items in stores.

Simply click the unsubscribe link at the foot of the email. Or edit your preferences on your my account page. If you're having any difficulties please contact customer services who will be pleased to help.

We do not sell surplus stock to third parties as we already have arrangements in place with our suppliers to dispose of such stock.

Either take the item to your local store for inspection or contact customer services.

View our size guide for more information on Clothing and Footwear sizes for both women and Girls.

You'll find everything you need to know in our security & privacy policy.

You'll find everything you need to know in our terms & conditions page.